All the consultants and service incomes will be charged for cancellations made 30 days or more before the completion of the Project. There will be no refunds for cancellations made within 30 days of the completion of the Project, although substitutions may be permitted. Refunds will not be provided for clients if the projects has been completed with a success. Notice of cancellation must be made via e-mail to [email protected] A cancellation acknowledgement will be sent within 3 working days and fees refunded within 10 working days, subject to this Refund Policy.
THEREFORE, WE DO HONOR REQUESTS FOR REFUND WHERE THE FOLLOWING REASONS APPLY:
1. non-delivery of the product or service: such as, for example, due to some mailing
issues you do not receive a delivery e-mail from us;
2. download issues: it may happen that you are having problems while downloading
the product or receiving a service;
3. irreparable defects or grave difficulties with the product or service: although all
the products and services are thoroughly tested before release, unexpected errors
may occur.
CONTACT US
Please note that our Support Team is ready to provide you with timely and efficient
professional assistance. We will attempt to find the best convenient solution for your
query. Give us 12-24 hours for our Support Team to get back to you on the problem.
Requests for a refund are accepted within the period of 1 week after the order is placed.
You should accompany this request with detailed and grounded reasons why you are
applying for a refund.